We're here to help
Whether you have a question about your order, a delivery concern, or simply want to say hello — we'd love to hear from you.
Send us a message
Fill in the form below and we'll get back to you within 1–2 business days.
Your information is kept private and used only to respond to your enquiry.
See our Privacy Policy for details.
Message received
Thank you for getting in touch. We'll reply to within 1–2 business days.
Email Support
For all enquiries, reach us directly at hello@ardenwood.co.uk. We read every message personally and aim to respond within 1–2 business days.
Support Hours
Our support team operates on business days, Monday to Friday, excluding UK public holidays.
Track Your Order
Looking for delivery updates? Visit our order tracking page. You can also track directly at 17track.net using the number in your dispatch email.
Registered Address
Ardenwood
27 Old Gloucester Street
London, WC1N 3AX
United Kingdom
"Every question deserves a thoughtful answer."— Ardenwood
Common questions
We aim to respond to all enquiries within 1–2 business days (Monday to Friday, excluding UK public holidays). During busy periods it may take slightly longer, but we will always get back to you.
After submitting the form you'll see a confirmation on screen. If you're unsure, please also check your spam or junk folder. If you still haven't heard from us within 2 business days, feel free to email us directly at hello@ardenwood.co.uk.
Yes. Select "Return or Refund" from the subject dropdown, include your order number, and describe the reason for your request. We'll review it and respond within 1–2 business days. Please note that items must be unused and in their original packaging, and return requests must be made within 14 days of receipt.
Your order number can be found in your Order Confirmation email, which was sent to you shortly after placing your order. It typically begins with #AW-. If you cannot locate it, simply provide your email address and we'll find your order.
At this time, we offer support exclusively via email and our contact form. This allows us to give every customer the full attention their enquiry deserves. We're always working to expand our support options.