TERMS AND CONDITIONS OF USE

TERMS AND CONDITIONS OF USE

Ardenwood 27 Old Gloucester Street, London, England, United Kingdom, WC1N 3AX

E-mail: hello@ardenwood.co.uk

Website: www.ardenwood.co.uk

Last updated: 18 March 2026.

IDENTIFICATION AND SCOPE

These Terms and Conditions of Use ("Terms") govern access to and use of the website www.ardenwood.co.uk ("Website") and the purchase of products offered by Ardenwood ("we", "us", "our"), a trading name registered under CNPJ 57.766.375/0001-84, with correspondence address at 27 Old Gloucester Street, London, England, United Kingdom, WC1N 3AX.

These Terms constitute a legally binding agreement between Ardenwood and any person ("you", "your", "Customer") who accesses or uses the Website or purchases any product offered therein.

By accessing the Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the Website or place any order.

These Terms have been prepared in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, the Electronic Commerce (EC Directive) Regulations 2002, and the Consumer Protection from Unfair Trading Regulations 2008.

ELIGIBILITY AND ACCESS

The Website and its services are available exclusively to individuals residing in the United Kingdom.

To place an order, you must:

● Be at least 18 years of age;

● Be a resident of the United Kingdom;

● Hold a registered account on the Website;

● Provide accurate, complete, and current information during registration and checkout.

We reserve the right to refuse access to, or to terminate, the account of any user who provides false information, engages in fraudulent activity, or violates these Terms.

We reserve the right to modify, suspend, or discontinue the Website or any part thereof at any time, with or without prior notice, without liability to you, save in respect of orders already confirmed.

ACCOUNT REGISTRATION

Access to the purchasing functionality of the Website requires the creation of a personal account ("Account").

You are responsible for maintaining the confidentiality of your Account login credentials and for all activities that occur under your Account.

You must notify us immediately at hello@ardenwood.co.uk if you suspect any unauthorised use of your Account or any other breach of security.

We shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

You may request the deletion of your Account and associated personal data at any time by contacting us at hello@ardenwood.co.uk, in accordance with our Privacy Policy.

PURCHASE PROCESS AND CONTRACT FORMATION

The display of products on the Website constitutes an invitation to treat and not a binding contractual offer to sell.

A contract between you and Ardenwood is formed only upon our explicit confirmation of your order by email ("Order Confirmation"), in accordance with Regulation 13 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The purchase process follows the steps below:

● Selection of the desired product or products and addition to the shopping cart;

● Review of the cart and commencement of the checkout process;

● Provision of the delivery address and selection of the payment method;

● Review and confirmation of the complete order summary, including the total price inclusive of applicable taxes and any delivery charges;

● Submission of payment authorisation;

● Receipt of Order Confirmation by email from Ardenwood.

We reserve the right to refuse or cancel any order at our sole discretion, including in cases of pricing errors, product unavailability, suspected fraud, or failure of payment authorisation. In such cases, any payment collected will be refunded in full without undue delay.

It is your responsibility to ensure that the delivery address and contact details provided at checkout are accurate and complete. We shall not be liable for non-delivery resulting from inaccurate or incomplete information provided by you.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will provide you with a durable copy of these Terms, or a link thereto, in your Order Confirmation email.

PRODUCT DESCRIPTIONS AND PRICING

We endeavour to ensure that all product descriptions, images, dimensions, and specifications displayed on the Website are accurate. However, we do not warrant that product descriptions or other Website content are entirely free from error.

Images displayed on the Website are for illustrative purposes only. Slight variations in colour, finish, or appearance may occur due to screen display settings or manufacturing tolerances.

In the event of a pricing error, we will notify you as soon as reasonably practicable. You will then have the option to proceed with your order at the corrected price or to cancel your order for a full refund.

All prices are displayed in Pounds Sterling (GBP) and are inclusive of applicable United Kingdom Value Added Tax (VAT) in accordance with the Value Added Tax Act 1994 and HMRC guidance for overseas sellers supplying goods to UK consumers.

We reserve the right to alter prices at any time without prior notice. Price changes will not affect orders for which an Order Confirmation has already been issued.

Customers whose payment card or digital wallet is denominated in a currency other than GBP may be subject to currency conversion rates applied by their payment provider. Ardenwood is not responsible for such charges or fluctuations.

PAYMENT

Payment is required in full at the time of placing an order.

We accept the following payment methods: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay.

All payments are processed by Shopify Payments. By completing a purchase, you acknowledge that Shopify Payments' applicable terms of service govern the processing of your payment.

We do not store your full payment card details. All payment data is encrypted and handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) by Shopify Payments.

Full details regarding payment methods, currency, security, and related matters are set out in our Payment Policy, available on the Website.

SHIPPING AND DELIVERY

We deliver exclusively within the United Kingdom. International shipping is not currently available.

Free standard shipping is included on all orders at no additional cost to you.

Orders are dispatched via JS or YunExpress. Estimated delivery timeframes and further information are set out in our Shipping and Delivery Policy, available on the Website.

Risk of loss or damage to the products passes to you upon delivery to the address specified at checkout. Title to the products passes to you upon receipt of full payment.

We shall not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to carrier delays, extreme weather conditions, customs processing, or industrial action.

RETURNS, EXCHANGES AND REFUNDS

You have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason, within 14 calendar days of receiving your goods.

Full details of the cancellation procedure, return conditions, exchange terms, and refund timeframes are set out in our Returns, Exchanges and Refunds Policy, available on the Website.

Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these Terms or in any other Ardenwood policy.

INTELLECTUAL PROPERTY

All content on the Website, including but not limited to text, images, graphics, logos, button icons, product descriptions, and software, is the property of Ardenwood or its content suppliers and is protected under applicable intellectual property legislation.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website solely for personal, non-commercial purposes.

You must not reproduce, duplicate, copy, sell, resell, publish, or exploit any part of the Website or its content without our express written permission.

Any unauthorised use of the content on this Website may give rise to a claim for damages and may constitute a criminal offence under applicable law.

LIMITATION OF LIABILITY

Nothing in these Terms shall limit or exclude our liability for:

● Fraud or fraudulent misrepresentation;

● Any breach of obligations implied by applicable consumer legislation, including the Consumer Rights Act 2015;

● Any other liability that cannot be limited or excluded under the laws of England and Wales.

To the fullest extent permitted by applicable law, our total aggregate liability to you in connection with any individual order shall not exceed the total amount paid by you for that order.

We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of the Website or the purchase of products, including but not limited to loss of profit, loss of data, or business interruption, save where such liability arises from our breach of a statutory obligation owed to you as a consumer.

CONSUMER RIGHTS AND COMPLAINTS

Nothing in these Terms affects your statutory rights as a consumer under applicable United Kingdom law.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods do not comply with these requirements, you are entitled to the remedies provided by that Act.

If you have a complaint regarding our products or services, you should contact us in the first instance at hello@ardenwood.co.uk. We endeavour to acknowledge all complaints within 2 business days and to resolve them promptly and fairly.

If we are unable to resolve your complaint to your satisfaction, you may seek further assistance from Citizens Advice (www.citizensadvice.org.uk) or refer your dispute to an Alternative Dispute Resolution (ADR) provider. You may also access the UK Government's online guidance on resolving consumer disputes at www.gov.uk.

SUSPENSION AND TERMINATION OF ACCOUNT

We reserve the right to suspend or permanently terminate your Account, with immediate effect, if:

● You breach any provision of these Terms;

● We reasonably suspect fraudulent, abusive, or unlawful activity associated with your Account;

● You provide false, inaccurate, or misleading information during registration or at any point thereafter.

In the event of Account termination, any pending orders may be cancelled at our discretion. Where orders are cancelled in such circumstances, refunds will be issued in accordance with your statutory rights.

You may request closure of your Account at any time by contacting us at support@ardenwood.co.uk. Account closure and the associated deletion of personal data will be processed in accordance with our Privacy Policy.

AMENDMENTS TO THESE TERMS

We reserve the right to amend these Terms at any time. The current version will always be available on the Website, identified by the date of last update shown at the top of this document.

Where we make material changes to these Terms, we will endeavour to notify registered account holders by email in advance.

Your continued use of the Website following the publication of amended Terms constitutes your acceptance of the revised version.

APPLICABLE LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

Subject to the clause below, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

As a consumer resident in the United Kingdom, you retain the right to bring proceedings in the courts of the jurisdiction in which you reside. You also benefit from all mandatory consumer protection provisions afforded to you under applicable United Kingdom law, which shall apply regardless of any choice of law or jurisdiction provision contained in these Terms.

CONTACT

For all enquiries relating to these Terms and Conditions, please contact us:

E-mail: hello@ardenwood.co.uk

Address: 27 Old Gloucester Street, London, England, United Kingdom, WC1N 3AX Website: www.ardenwood.co.uk